Leveringspolitik

Shipping & Delivery Policy

Thank you for shopping with LIANGE. Please review our shipping and delivery policy to understand how your order will be processed, dispatched, and delivered.


1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays).
  • During peak periods such as sales or holidays, processing may take longer.


2. Shipping Methods & Rates

Standard Shipping

  • Free standard shipping on orders over 100.
  • Orders under the threshold will be charged a flat rate of 10, shown at checkout.

Expedited & Special Delivery

  • Faster delivery options are available at checkout.
  • Large or bulky items (such as furniture) may require specialist courier services. Costs and delivery arrangements will be clearly indicated on the product page.


3. Delivery Windows

  • Deliveries are typically made Monday–Friday, between 8:00 AM and 8:00 PM local time.
  • A signature may be required upon delivery. Please ensure someone is available to receive the parcel.


4. Estimated Delivery Times

  • Delivery estimates are displayed on individual product pages.
  • Actual delivery times may vary depending on stock availability, supplier lead times, and courier schedules.
  • International orders may be subject to longer transit times and customs clearance delays.


5. Tracking & Delivery Guarantee

  • Once dispatched, you will receive an email confirmation with courier details and tracking information.
  • We strive for delivery reliability. If your order does not arrive within the estimated timeframe, please contact us and we will assist in resolving the issue or arranging a refund where applicable.


6. Optional Delivery Protection

  • At checkout, customers can choose Delivery Protection for an additional fee.
  • This provides enhanced coverage against loss, theft, or damage during transit.


7. Order Changes & Cancellations

  • Orders may be modified or cancelled before shipment by contacting our customer service team.
  • Once shipped, we cannot make changes or cancellations. Customers may request a return after delivery in accordance with our returns policy.


8. Returns & Damaged Items

  • We accept change-of-mind returns if requested within 14 days of delivery. Returned items must be unused, in their original packaging, and received back within 28 days of delivery.
  • Customers are responsible for return shipping costs unless the item is faulty or damaged.
  • Damages or defects must be reported within 24 hours of delivery. We recommend checking goods upon receipt before signing for them.


9. Contact Information

For any shipping or delivery questions, please contact us:

  • Email: support@liangesmrt.com
  • Live chat available on our website.